Refund policy

Return & Refund Policy

At The Owlchemy Nest, every item is made to order and personalized to meet each customer’s specific requests. Due to the custom nature of our products, we do not accept returns or issue refunds for personalized items that match the provided description, engraving, and color selections at the time of purchase.

Order Accuracy & Customer Responsibility

Before placing your order, please carefully review all details, including spelling, color choices, and engraving requests. We create each item based on the exact specifications provided, and we cannot offer refunds or exchanges for errors made during the ordering process.

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or significantly differs from the description or your customization request, please contact us within 7 days of delivery at extrudedexpressions@gmail.com with your order number, a description of the issue, and clear photos of the item. We will assess the situation and work with you to find an appropriate solution, which may include a replacement or partial refund, at our discretion.

Case-by-Case Resolution

We understand that unique situations may arise. If you encounter any problems with your order, please reach out to us at extrudedexpressions@gmail.com, and we will review your case individually. While we cannot guarantee refunds or returns, we are committed to providing excellent customer service and will do our best to find a fair resolution.

Non-Returnable & Non-Refundable Items

• Custom and personalized items that match the order details

• Items that have been used or altered after delivery

• Orders with incorrect details provided by the customer

By purchasing from The Owlchemy Nest, you acknowledge and agree to this Return & Refund Policy. If you have any questions, feel free to contact us at extrudedexpressions@gmail.com.